Shipping policy
Order Processing
All orders are processed within 2 to 3 business days unless placed after 5pm which will be considered the following business day (excluding holidays). Depending on your location, your package could arrive within 2-15 business days.
Shipping Locations
Based on current demands, we currently ship to the USA, Canada, United Kingdom and Germany. Please contact us if you’d like us to consider your country in the future.
Undelivered Packages Due to Customer Errors
Please confirm your address prior to completing your order to prevent delays or misplacement of your package. In addition, ensure you’re located at the address you provided during the time of the carrier’s attempt to deliver. Fire Naturals will not be held responsible for return or replacement fees resulting from customers providing incorrect, incomplete addresses or failing to collect their package(s).
Order Cancellation
If you receive a shipping notification, this indicates that an order is already processed and cannot be cancelled.
All orders are processed within 2 to 3 business days unless placed after 5pm which will be considered the following business day (excluding holidays). Depending on your location, your package could arrive within 2-15 business days.
Shipping Locations
Based on current demands, we currently ship to the USA, Canada, United Kingdom and Germany. Please contact us if you’d like us to consider your country in the future.
Undelivered Packages Due to Customer Errors
Please confirm your address prior to completing your order to prevent delays or misplacement of your package. In addition, ensure you’re located at the address you provided during the time of the carrier’s attempt to deliver. Fire Naturals will not be held responsible for return or replacement fees resulting from customers providing incorrect, incomplete addresses or failing to collect their package(s).
Order Cancellation
If you receive a shipping notification, this indicates that an order is already processed and cannot be cancelled.