FAQs | Frequent Answered Questions
Product Shelf Life
Q: What is the shelf life of your products?
A: Our products will last from 12-18 months when stored in a cool dry place. Please do not store them in the shower because constant exposure to heat and steam will shorten the shelf life.
Hair Types, Hair Loss, Hair Growth
Q: My hair is not coarse and I am not of African descent. Can I use your products?
A: Yes. Our products are made for all hair types and ethnicities.
Q: Are your products only for those experiencing hair loss?
A: No. Although our products are blended for fuller hair, they work well regardless of the condition of your hair. You can never choose a product that is too healthy for your hair.
Q: If I’m experiencing hair loss will your products restore my hair?
A: It is important to understand that hair loss is a biological process and is often a symptom of a medical condition. We encourage you to use our products in combination with a diet or medical plan overseen by a health practitioner.
Q: How do your products help my hair to thrive?
A: The natural and organic ingredients used in our products contain antioxidants, vitamins and minerals that can restore the vitality of your tresses and promote fuller hair.
Q: Are your products safe for babies and children?
A: Our serum is not recommended for children under 5 years old due to the potency of the active ingredients.
Q: Can I use your products while wearing weaves, box or crochet braids?
A: Yes cleansing and treating your hair is essential especially during protective styles. Our serum can be pumped directly on the scalp and massaged in to moisturize and nourish your roots.
Q: Do your products contain preservatives?
A: Yes and here’s why: A blend of natural ingredients is a breathing ground for micro-organisms such as mold, yeast, and bacteria which cannot be controlled by essential oils. In order to avoid those nasties from further damaging your scalp and hair, preservation is vital. By using a mild preservative (free from Parabens and toxins), we ensure that our products are stable and remain effective. In fact, all our products undergo lab tests to ensure stability.
Q: Are your products Cruelty Free?
A: Yes our products contain plant based ingredients and are not tested on animals.
Q: Where can I buy your products?
A: Our products are currently sold exclusively on our website but we are carefully selecting reputable retailers who will deliver the standard of customer service you deserve.