Refund policy
Returns & Exchanges
Due to the nature of our products, we do not accept returns, exchanges or issue refunds. Please note that all sales are final and cannot be exchanged or returned. However, we will replace your item(s) if your package is damaged during transit. Please see below for clear instructions including deadlines.
Packages Damaged During Transit
If your package was damaged during transit, Fire Naturals will replace the entire package providing you comply to our guidelines. Customers must contact our customer service department within 24 hours of delivery to begin the return process. Pictures and/or videos indicating the damage(s) will be required and a member of our team will follow up to provide clear instructions on returning your package.
Due to the nature of our products, we do not accept returns, exchanges or issue refunds. Please note that all sales are final and cannot be exchanged or returned. However, we will replace your item(s) if your package is damaged during transit. Please see below for clear instructions including deadlines.
Packages Damaged During Transit
If your package was damaged during transit, Fire Naturals will replace the entire package providing you comply to our guidelines. Customers must contact our customer service department within 24 hours of delivery to begin the return process. Pictures and/or videos indicating the damage(s) will be required and a member of our team will follow up to provide clear instructions on returning your package.